Helping you build a stronger body and a healthier lifestyle through structured training and balanced nutrition.
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Helping you build a stronger body and a healthier lifestyle through structured training and balanced nutrition.
The Client expressly acknowledges, understands, and unconditionally accepts that every services offered by CD Fitness is digital in nature, comprising personalised diet plans, workout programmes, nutrition guides, and other downloadable or electronically accessible fitness resources, that such servicess are conceived, generated, and delivered instantaneously and irreversibly upon confirmation of payment, that they are by their very nature incapable of being physically returned, surrendered, un-received, un-viewed, un-downloaded, or restored to CD Fitness in any manner, and that once generated the intellectual and informational value thereof has been fully and irretrievably transferred to and consumed by the Client; and accordingly the Client expressly agrees and covenants that all purchases are and shall remain final, absolute, and strictly non-refundable.
Once a Digital Services has been generated, delivered, transmitted, displayed, downloaded, opened, or in any manner accessed, no refund, reversal, cancellation, exchange, replacement, substitution, store credit, partial credit, or pro-rata adjustment shall be provided, claimed, or claimable under any circumstances save and except strictly as expressly set out in this Refund Policy.
The Client further and specifically acknowledges that no refund shall lie, and no claim shall be entertained, on grounds including but not limited to:
Notwithstanding the general and absolute rule of non-refundability set out above, CD Fitness may, purely as a matter of goodwill and in the exercise of its sole, absolute, and unfettered discretion, consider a refund in the following narrowly and exhaustively defined circumstances only:
Where the Client has been demonstrably charged more than once for one and the same Order by reason of a duplicate transaction, the refund shall be confined strictly to the excess amount so charged.
A duplicate charge shall not be treated as such where two distinct Orders were in fact placed.
Where the Client has been charged but has not received the purchased Digital Services on account of a technical failure that has been reported in accordance with the escalation procedure herein and thereafter independently verified by CD Fitness from its own records.
Where the purchased Digital Services cannot be generated or delivered at all owing to a system error that CD Fitness is unable to resolve within a reasonable period.
Eligibility under any of the foregoing refund exceptions is subject to the following mandatory conditions:
A delivery failure shall not be treated as a qualifying delivery failure where non-receipt is attributable to:
Where a refund is approved, it shall be processed exclusively to the original instrument and payment method used for the transaction, net of any irrecoverable gateway, banking, or foreign exchange charge, within the applicable banking and settlement timelines.
CD Fitness shall bear no liability whatsoever for any delay attributable to any bank, card network, gateway, or intermediary.
CD Fitness deals exclusively in digital, intangible, electronically delivered services. No physical, tangible, or corporeal goods are manufactured, stocked, packed, dispatched, couriered, shipped, or delivered by CD Fitness.
Upon successful realisation of payment, the personalised diet plan, workout programme, nutrition guide, or other Digital Services shall be generated and made available electronically through the Client's account or dashboard, through a download link, or by transmission to the electronic mail address furnished by the Client.
Any one of these modes shall constitute complete, valid, and sufficient delivery.
The majority of Deliverables are generated and made available instantaneously or within a few minutes of payment confirmation.
However, in exceptional circumstances involving elevated server load, network congestion, third-party service degradation, electronic mail routing delay, spam or junk filtering, mailbox quota limitations, or other technical contingency, delivery may reasonably extend up to twenty-four (24) hours from the time of payment.
Any such delay shall not constitute a deficiency in service, breach of contract, or ground for cancellation, refund, or compensation.
The Client is solely responsible for furnishing a correct, functional, actively monitored electronic mail address, ensuring that communications from CD Fitness are not blocked, filtered, quarantined, or rejected, and retaining and safeguarding all Deliverables once received.
CD Fitness shall not be liable for non-receipt attributable to any of the foregoing.
The Client is responsible for ensuring that all information supplied to CD Fitness is true, correct, complete, current, and not misleading.
The appropriateness, suitability, safety, and effectiveness of every Deliverable is contingent upon the accuracy and completeness of the information supplied by the Client.
CD Fitness shall not be responsible or liable for any plan that is unsuitable, ineffective, inappropriate, excessive, insufficient, or unsafe by reason of incorrect, incomplete, outdated, exaggerated, understated, withheld, concealed, or misleading information furnished by the Client.
No refund, replacement, credit, compensation, or other remedy of any kind shall lie against CD Fitness on the ground that a Deliverable was generated using information supplied inaccurately by the Client.
No guarantee, warranty, assurance, promise, representation, projection, or undertaking has been made by CD Fitness in relation to any specific result, outcome, benefit, or improvement.
Testimonials, reviews, transformation accounts, before-and-after imagery, case studies, statistics, and success stories represent the individual and exceptional experience of the particular person concerned and are not guarantees, predictions, average results, or typical results.
No claim for refund, compensation, damages, or deficiency in service shall lie against CD Fitness on the ground of:
Where the Client elects to purchase any Service on a subscription, membership, recurring, instalment, or periodically renewing basis, the Client expressly authorises CD Fitness and its payment processors to store the requisite payment mandate and to debit the applicable subscription consideration automatically at each recurring interval, whether monthly, quarterly, half-yearly, annually, or as otherwise specified at the point of purchase, at the rate prevailing for the relevant cycle, until such time as the subscription is validly cancelled in accordance with the applicable terms.
Every such subscription shall renew automatically and without further intimation, notice, reminder, or confirmation unless cancelled by the Client prior to the commencement of the next billing cycle.
The Client may cancel a subscription at any time through the cancellation facility available within their account or by written request to the support team.
Cancellation shall operate prospectively only, taking effect from the conclusion of the then-current billing cycle.
The Client shall retain access for the balance of the cycle already paid for.
No refund, pro-rata rebate, partial credit, or adjustment whatsoever shall be payable in respect of:
Where a recurring debit fails, is declined, is returned, or is not honoured for any reason, CD Fitness may reattempt the debit, may suspend or restrict access with immediate effect, and may terminate the subscription altogether, in each case without liability.
Any promotional, introductory, trial, or discounted rate shall apply only for the period expressly stated and shall thereafter automatically convert to the standard prevailing rate, to which conversion the Client hereby consents in advance.
All payments are collected through third-party payment gateways, aggregators, banks, wallet providers, and card networks.
CD Fitness neither controls nor accepts responsibility for any failure, delay, interruption, decline, duplication, deduction, exchange-rate variance, convenience fee, gateway charge, or bank levy attributable to any such provider or to the Client's issuing institution.
Where a refund is approved, any irrecoverable gateway, banking, or foreign exchange charge may be deducted from the refund amount.
Applicable taxes, duties, cess, levies, GST, withholding, or other statutory impositions are payable by the Client.
The initiation of a chargeback or payment dispute is a circumstance in which CD Fitness may suspend, restrict, disable, deactivate, or terminate the Client's account, access to the Platform, licences, and Services, and may cancel, decline, or reverse any pending or completed Order.
The Client acknowledges that the non-refundable nature of Digital Services and the restrictions upon refund and chargeback remain applicable following termination or cancellation of the Agreement, account, Order, Service, or subscription.
Any question, concern, query, request, complaint, or grievance concerning any Order, payment, refund, delivery, Deliverable, or technical difficulty may be addressed to CD Fitness through the contact particulars, support channel, or grievance officer details published upon the Platform.
The Client's communication should be transmitted from the electronic mail address registered with the account and should set out:
The Client agrees to allow CD Fitness a reasonable period to investigate and revert and to extend full and honest cooperation to any enquiry made in that behalf.
In the event any dispute, difference, controversy, grievance, or claim arises between the Client and CD Fitness out of or in connection with any payment or refund, the Client shall first notify CD Fitness of such dispute in writing through the grievance channel published upon the Platform.
The Client shall set out in reasonable detail the nature of the grievance, the relief sought, and all supporting particulars and documentation.
The parties shall thereafter engage with each other in good faith with a genuine and bona fide intention of amicably resolving the matter for a period of not less than thirty (30) days from the date of such notification.
Where good-faith negotiation fails to achieve resolution, the parties may by mutual written agreement refer the dispute to arbitration by a sole arbitrator appointed by mutual consent in accordance with the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration at Mumbai and the language of arbitration being English.
In the absence of such mutual agreement, the dispute shall be adjudicated by the competent courts at Mumbai.
Any claim whatsoever that the Client may have against CD Fitness must be notified in writing within a period of thirty (30) days from the date on which the cause of action first arose or the Client first became aware of the facts giving rise thereto, whichever is earlier.
